What exactly is involved in CRM?
December 2nd, 2008
One of the suggestions made at our annual company meeting was that we should purchase some sort of CRM system and get it put into place. I have heard that this might take a while to implement, but that when it is fully implemented it can really help with customer service and sales especially. Can anyone tell me where I can learn more about this and what would be involved? We think this is probably a good idea, we just have to figure out which system we should get, and when and how to implement it. I am not sure whether it will be in the budget this year.
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